Terms & Conditions

1. Who these terms are with

Supplier

VISION CRAFTERS S.R.L.

Registered office

București, Sector 3, 031106, România

Fiscal code (CUI)

49002063

Trade Register

J40/20098/2023

Contact

office@visioncrafters.ro

In these terms, "we" and "the Supplier" mean the company above. "You" and "the Client" mean the business engaging us. Full identification details are on the Legal identity & VAT page.

2. This website is not an offer

Nothing on this site is a binding offer, a price list, or an order flow. There is no checkout. The enquiry form starts a conversation and nothing more — submitting it does not create a contract and does not oblige either of us to proceed.

Work described on this site, including case studies, illustrates the kind of work we do. It is not a promise that the same scope, approach or outcome is available to you.

3. How a contract is formed

1. You describe what you need.
2. We issue a written quotation or a statement of work setting out scope, deliverables, timeline and price.
3. A contract exists when you accept that document in writing, or when you pay an advance invoice issued against it.

A quotation is valid for 30 days unless it says otherwise. Where a signed framework contract or statement of work exists, that document prevails over these terms on any point where the two differ.

4. Fees, VAT and payment

Prices are quoted in the currency stated on the quotation and are exclusive of VAT.

VAT is applied according to the Supplier's fiscal status on the date of each invoice, and the applicable legal mention is stated on the invoice itself. Where the Client is a taxable person established in another member state of the European Union, the place of supply is the Client's member state under art. 44 of Directive 2006/112/EC and VAT is accounted for by the Client under the reverse charge mechanism.

• Payment terms. Payment is due on the invoice date. Absent an express term, payment is due within 15 calendar days.
• When payment counts. Payment is made when the amount is credited to the Supplier's account.
• Recurring work. Monthly retainers are invoiced in advance.
• Late payment. Late payment accrues penalty interest at the rate stated in the quotation or contract, per day of delay. The parties expressly derogate from the statutory cap on penalties.
• Third-party costs. Media spend, licences, fonts, stock and platform fees are not included in our fees unless stated. Where advertising is involved, the Client contracts with and pays the advertising platform directly; we never hold the Client's media budget.

5. What we commit to — and what we do not

We perform our services with professional diligence and to a competent standard. We do not guarantee any commercial outcome. We do not guarantee sales, revenue, leads, rankings, reach, engagement, follower growth, or any specific advertising performance.

Any figure discussed in a proposal is an estimate or a target, never a warranty. Results depend on markets, budgets, competitors, product quality and platform behaviour, none of which we control.

Third-party platforms set their own rules and change them without notice. We work within those rules; we are not liable for a platform rejecting, limiting or removing content, or for a change in its policies or algorithms.

6. Your responsibilities

• Provide accurate briefs, brand assets and information, and a single point of contact empowered to approve work.
• Respond to review requests within the agreed windows. Timelines assume you do; they move if you do not.
• Hold the rights to everything you give us — logos, images, copy, product information, trademarks — and the right to let us use it for the project.
• Own and control your own advertising accounts, domains, hosting and platform profiles unless we have agreed otherwise in writing.
• Ensure your product, claims and regulatory position are lawful. We are not responsible for the legality of what you sell or what you claim about it.

7. Intellectual property

Rights transfer only on payment in full. Until every invoice for a project is paid, we retain all rights in the deliverables and you have no licence to use them.

On full payment, we assign to you the economic rights in the final deliverables produced specifically for you, for the uses set out in the quotation or statement of work. Moral rights remain with their authors as Romanian law requires.

We retain ownership of our pre-existing materials, tools, methods, templates, source files and working files, and of concepts and drafts you did not select. Third-party assets — fonts, stock, plugins, music — are licensed, not sold; those licences pass to you on their own terms and may require renewal.

8. Showing the work

We may present delivered work in our portfolio, on this website, in case studies and in pitches, and we may name you as a client. You may withdraw that permission at any time by writing to us, and we will remove the material from surfaces we control within a reasonable period.

We will not publish material you have identified in writing as confidential, and we will not disclose commercial results without your agreement.

9. Confidentiality

Each of us will keep the other's non-public information confidential and use it only for the project. This does not apply to information that is already public, that was known before disclosure, that is independently developed, or that must be disclosed by law. It survives the end of the contract.

10. Liability

Our total liability arising from a project, on any legal basis, is limited to the amount actually received by us for that project.

We are not liable for indirect or consequential loss, including lost profit, lost revenue, lost data, lost opportunity, or reputational harm.

Nothing in these terms excludes liability that cannot be excluded under Romanian law, including liability for intentional misconduct or gross negligence.

11. Force majeure

Neither party is liable for failure to perform caused by an event beyond its reasonable control, as defined by Romanian law. The affected party must notify the other without delay. If the event lasts more than 60 days, either party may terminate for the unperformed part.

12. If you are a consumer

These terms are written for business clients. We do not sell to consumers through this website — there is no checkout and no online ordering.

Where Romanian consumer protection law nonetheless applies to a relationship, it applies in full and overrides anything in these terms that would reduce your statutory rights, including the right of withdrawal for distance contracts.

Consumers may address complaints to the National Authority for Consumer Protection (ANPC), including through the alternative dispute resolution platform at reclamatiisal.anpc.ro. For a cross-border dispute within the EU, the European Consumer Centre Romania (ECC România) can assist.

13. Termination

Either party may terminate for material breach that is not remedied within 15 days of written notice. On termination you pay for work performed and third-party costs committed up to that date. Sections on intellectual property, confidentiality and liability survive.

14. Governing law and jurisdiction

These terms are governed by Romanian law. The parties will attempt to resolve disputes amicably. Failing that, the courts competent at the Supplier's registered office in Bucharest have exclusive jurisdiction, subject to any mandatory rule that says otherwise.

15. Language

These terms are published in English, Romanian and Arabic. The Romanian version is the legally authoritative text. The other languages are provided for convenience, and the Romanian version prevails in the event of any discrepancy.

16. Changes

We may update these terms. The version in force for a project is the one published when the contract for that project was formed. The date at the top of this page shows when it last changed.